Refund Policy

All new accounts receive a 14-day free trial. A payment method is collected upfront through Stripe, but no charge is made during the trial. Cancel any time before the trial ends and you will not be billed. After day 14, billing starts on the plan you chose: $149 per month, or $1,499 per year billed upfront. Both renew automatically.

You can cancel your subscription at any time from your billing settings. No phone calls, no forms, no retention pressure. Your account stays active until the end of the period you have already paid for. After that, your dedicated Callverted number is released and inbound calls stop being handled.

Your lead and call data is kept for at least 90 days after cancellation so you can request an export, and we delete it on request. Export your leads, calls, and reports to CSV from the dashboard before you lose access if you want a copy in hand.

We generally do not offer refunds for subscription charges once a billing period has begun, as access to the full Service is granted immediately. Annual plans are billed upfront and are not prorated if you cancel partway through the term. Access runs to the end of the year you paid for.

Refunds are considered in the following situations:

• Billing errors: If you were charged incorrectly (e.g., charged twice, wrong amount), we will refund the difference promptly.
• Extended service outage: If the Service was unavailable for more than 24 consecutive hours due to issues on our end, you may request a prorated credit for the affected period.
• Accidental renewal: If you forgot to cancel and were charged at the start of a new billing cycle without using the Service, contact us within 48 hours of the charge. We will review on a case-by-case basis.

Email hello@callverted.com with the subject line "Refund Request" and include your account email and a brief description of the issue. We aim to respond within 1 business day.

Approved refunds are processed within 5–10 business days and returned to the original payment method via Stripe.

If you have any questions about billing or this policy, reach out at hello@callverted.com.