About
The calls you miss shouldn't become someone else's jobs.
Callverted started from a simple, expensive observation: home-service businesses win or lose jobs on the phone, and the most valuable calls arrive exactly when no one can answer them: nights, weekends, and the middle of a job.
A homeowner with a flooding basement or a dead furnace doesn't leave a voicemail. They call the next company on the list. For a plumber, an HVAC company, or a restoration crew, that's not a missed call, it's a four- or five-figure job handed to a competitor, plus the referrals that would have followed.
So we built an AI that answers the calls your team can't. Not an open-ended chatbot pretending to be a receptionist. It's a rigid, trade-specific intake that asks the questions that actually decide the job, estimates its value, reassures the caller, and hands you a ranked, callback-ready lead within minutes.
It doesn't stop at the calls you miss. When your team does answer, Callverted can quietly record, transcribe, and score that call too, so every serious opportunity, recovered or answered, lands in the same ranked list instead of scattered across memory and sticky notes.
The principle underneath it: code owns the workflow, not the AI. The model only ever listens, classifies, and speaks fixed lines. It never improvises pricing, never invents details, and never controls where the call goes. That's what makes it safe to put in front of your customers.
What we believe
- Speed wins. The first business to answer usually gets the job, so the calls you can't take still need a fast, capable answer.
- Your team comes first. Callverted only steps in when a call would otherwise be missed. It never gets between you and a customer you can serve.
- No invented prices. Caller-facing guidance only comes from ranges you approve. When in doubt, it says your team will confirm.
- A lead, not a message. You should hang up knowing who called, what they need, how urgent it is, and what it's worth.